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bocaue.gov.ph
Municipality of Bocaue
PESO Bocaue
Municipality of Bocaue — Public Employment Service Office (PESO)
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ARTA · Client Satisfaction Measurement

How did we do?

This survey takes two minutes. Your answers help PESO improve and are reported to the Anti-Red Tape Authority every year — never with your name.

Filipino

About you and your transaction

Citizen's Charter What is it?

CC1. Which of the following best describes your awareness of a Citizen's Charter (CC)? *
CC2. If aware of CC, would you say that the CC of this office was…?
CC3. If aware of CC, how much did the CC help you in your transaction?

Service quality

For each statement, choose how much you agree. Choose N/A if it does not apply — for example, SQD5 on fees, since PESO services are free.

SQD0* I am satisfied with the service that I availed.Overall
SQD1I spent a reasonable amount of time for my transaction.Responsiveness
SQD2The office followed the transaction's requirements and steps based on the information provided.Reliability
SQD3The steps (including payment) I needed to do for my transaction were easy and simple.Access & Facilities
SQD4I easily found information about my transaction from the office or its website.Communication
SQD5I paid a reasonable amount of fees for my transaction. (Mark N/A if the service was free.)Costs
SQD6I feel the office was fair to everyone, or "walang palakasan", during my transaction.Integrity
SQD7I was treated courteously by the office staff, and (if asked for help) the office staff was helpful.Assurance
SQD8I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me.Outcome

Answers are anonymous and are only reported in aggregate (RA 10173).