Republic of the Philippines · Municipality of Bocaue · Public Employment Service Office (PESO)
Citizen's Charter
Every PESO service — requirements, steps, fees, processing time and the person responsible — as required by RA 11032, the Ease of Doing Business and Efficient Government Service Delivery Act.
This Citizen's Charter lists every frontline service of the Public Employment Service Office, the requirements, the steps, who is responsible, and how long each step takes — as required by the Ease of Doing Business and Efficient Government Service Delivery Act of 2018 (RA 11032). All PESO services are free of charge.
Office hours
Monday to Friday, 8:00 AM – 5:00 PM, no noon break (except holidays)
Fees
All PESO services are free of charge
Where
Municipal Hall, J.P. Rizal Street, Bocaue, Bulacan
(044) 692-1234 · peso@bocaue.gov.ph
Our Service Pledge
We, the officials and employees of the Public Employment Service Office, pledge to:
- Serve every client promptly, courteously and without discrimination, from 8:00 AM to 5:00 PM, Monday to Friday, with no noon break;
- Act on every transaction within the processing times stated in this Charter — simple transactions in 3 working days, complex ones in 7;
- Explain requirements clearly and accept only what this Charter lists;
- Charge no fees for any employment service;
- Keep your personal data private under the Data Privacy Act of 2012; and
- Welcome feedback and resolve complaints within 3 working days.
Frontline Services
Classification follows RA 11032: simple ≤ 3, complex ≤ 7, highly technical ≤ 20 working days.
1. Job Seeker Registration (NSRP Form 1)
Simple · up to 3 working days
G2C
Pagpaparehistro ng Naghahanap ng Trabaho · Total processing time: 30 minutes · Fees: None
1. Job Seeker Registration (NSRP Form 1)
Simple · up to 3 working days G2CPagpaparehistro ng Naghahanap ng Trabaho · Total processing time: 30 minutes · Fees: None
Register in the National Skills Registry so PESO can match you with vacancies, training and programs.
Who may avail
Any Filipino aged 15 and above residing in, or willing to work in, Bocaue
Checklist of requirements
- NSRP Form 1 (available at PESO or online)
- One (1) valid government ID
- Updated résumé (optional)
- One (1) 2×2 photo (optional)
| # | Client steps | Office action | Fees | Processing time | Person responsible |
|---|---|---|---|---|---|
| 1 | Fill out NSRP Form 1 at the office or register online | Receive the form and check completeness | None | 10 minutes | PESO Encoder |
| 2 | Sit for a short interview / skills profiling | Encode the profile into the PESO system and PhilJobNet | None | 15 minutes | Employment Specialist |
| 3 | Receive your job seeker number and labour market orientation | Issue the registration slip | None | 5 minutes | PESO Encoder |
| TOTAL | None | 30 minutes | |||
2. Job Referral / Endorsement Letter
Simple · up to 3 working days
G2C
Pag-endorso sa Employer · Total processing time: 20 minutes · Fees: None
2. Job Referral / Endorsement Letter
Simple · up to 3 working days G2CPag-endorso sa Employer · Total processing time: 20 minutes · Fees: None
Get matched to an active vacancy and receive a referral letter with a QR code the employer can verify.
Who may avail
Registered job seekers
Checklist of requirements
- Job seeker number
- Updated résumé
| # | Client steps | Office action | Fees | Processing time | Person responsible |
|---|---|---|---|---|---|
| 1 | Request referral to a vacancy (walk-in or through the portal) | Match qualifications against the vacancy | None | 15 minutes | Employment Specialist |
| 2 | Receive the referral letter | Print the letter, log the referral and schedule the follow-up | None | 5 minutes | Employment Specialist |
| TOTAL | None | 20 minutes | |||
3. Employer Registration & Accreditation (NSRP Form 2)
Complex · up to 7 working days
G2B
Pagpaparehistro at Akreditasyon ng Employer · Total processing time: 3 working days · Fees: None
3. Employer Registration & Accreditation (NSRP Form 2)
Complex · up to 7 working days G2BPagpaparehistro at Akreditasyon ng Employer · Total processing time: 3 working days · Fees: None
Accredit your establishment so you can post vacancies, receive pre-screened referrals and join job fairs — free of charge.
Who may avail
Establishments, agencies and contractors hiring in or from Bocaue
Checklist of requirements
- NSRP Form 2
- SEC / DTI / CDA registration
- Mayor's / business permit (current year)
- BIR Form 2303
- DOLE D.O. 174 registration or PEA licence (agencies)
- PCAB licence (construction contractors)
- Company profile
| # | Client steps | Office action | Fees | Processing time | Person responsible |
|---|---|---|---|---|---|
| 1 | Submit NSRP Form 2 with attachments (office or online) | Check completeness of requirements | None | 20 minutes | PESO Encoder |
| 2 | Wait for verification | Verify permits and licences; conduct a site visit when needed | None | 2 working days | Employment Specialist |
| 3 | Receive accreditation | Approve and issue the accreditation number | None | 1 working day | PESO Manager |
| TOTAL | None | 3 working days | |||
4. Job Vacancy Posting (Job Order)
Simple · up to 3 working days
G2B
Pag-post ng Bakanteng Trabaho · Total processing time: 35 minutes · Fees: None
4. Job Vacancy Posting (Job Order)
Simple · up to 3 working days G2BPag-post ng Bakanteng Trabaho · Total processing time: 35 minutes · Fees: None
Post a vacancy on the PESO job board and PhilJobNet and get referrals from the registry.
Who may avail
Accredited employers
Checklist of requirements
- Accreditation number
- Job order / vacancy details (position, qualifications, salary, place of work)
| # | Client steps | Office action | Fees | Processing time | Person responsible |
|---|---|---|---|---|---|
| 1 | Submit the vacancy details | Post to the PESO system, public job board and PhilJobNet | None | 30 minutes | PESO Encoder |
| 2 | Receive the job posting number | Schedule referrals from matching job seekers | None | 5 minutes | Employment Specialist |
| TOTAL | None | 35 minutes | |||
5. SPES Application
Complex · up to 7 working days
G2C
Aplikasyon sa SPES · Total processing time: 7 working days · Fees: None
5. SPES Application
Complex · up to 7 working days G2CAplikasyon sa SPES · Total processing time: 7 working days · Fees: None
Special Program for Employment of Students (RA 9547) — paid short-term work for poor but deserving students.
Who may avail
Students and out-of-school youth aged 15–30 from families below the poverty threshold, with an average grade of at least 75%
Checklist of requirements
- SPES Form E-1 (two copies)
- PSA birth certificate
- Certificate of enrollment or latest report card
- Parents' ITR / BIR exemption, or barangay certificate of indigency
- Barangay certificate of residency
| # | Client steps | Office action | Fees | Processing time | Person responsible |
|---|---|---|---|---|---|
| 1 | Submit the application form and requirements | Receive and check completeness | None | 15 minutes | PESO Encoder |
| 2 | Wait for eligibility evaluation | Evaluate against SPES guidelines | None | 3 working days | Employment Specialist |
| 3 | Wait for endorsement | Endorse to DOLE and the partner employer | None | 2 working days | PESO Manager |
| 4 | Attend orientation and sign the agreement | Notify the student and conduct the orientation | None | 1 working day | Employment Specialist |
| TOTAL | None | 7 working days | |||
6. TUPAD Enrollment
Complex · up to 7 working days
G2C
Pagpapatala sa TUPAD · Total processing time: 7 working days · Fees: None
6. TUPAD Enrollment
Complex · up to 7 working days G2CPagpapatala sa TUPAD · Total processing time: 7 working days · Fees: None
Tulong Panghanapbuhay sa Ating Disadvantaged / Displaced Workers — 10 to 30 days of emergency employment at minimum wage.
Who may avail
Displaced, underemployed and seasonal workers aged 18 and above — one beneficiary per household
Checklist of requirements
- TUPAD profile form
- One (1) valid government ID
- Barangay certificate of residency / displacement
- One (1) 1×1 photo
| # | Client steps | Office action | Fees | Processing time | Person responsible |
|---|---|---|---|---|---|
| 1 | Submit the profile form and requirements | Receive and check completeness | None | 15 minutes | PESO Encoder |
| 2 | Wait for validation | Validate against DOLE guidelines and the barangay list | None | 3 working days | Employment Specialist |
| 3 | Wait for DOLE approval | Endorse the masterlist to the DOLE Bulacan Field Office | None | 3 working days | PESO Manager |
| 4 | Attend orientation, sign the agreement, receive PPE | Conduct orientation and release PPE | None | 1 working day | Employment Specialist |
| TOTAL | None | 7 working days | |||
7. Training Referral / Scholarship Endorsement
Simple · up to 3 working days
G2C
Pag-refer sa Pagsasanay · Total processing time: 30 minutes · Fees: None
7. Training Referral / Scholarship Endorsement
Simple · up to 3 working days G2CPag-refer sa Pagsasanay · Total processing time: 30 minutes · Fees: None
Get endorsed to a TESDA or partner training program, most of them free with a stipend.
Who may avail
Registered job seekers who meet the course pre-requisites
Checklist of requirements
- Job seeker number
- One (1) valid ID
- Résumé
- Diploma / transcript (course-dependent)
| # | Client steps | Office action | Fees | Processing time | Person responsible |
|---|---|---|---|---|---|
| 1 | Choose a course and apply (office or online) | Check slots and pre-requisites | None | 20 minutes | Training Coordinator |
| 2 | Receive the endorsement | Issue the endorsement to TESDA / the training partner | None | 10 minutes | Training Coordinator |
| TOTAL | None | 30 minutes | |||
8. Career Guidance & Labour Market Information
Simple · up to 3 working days
G2C
Gabay sa Karera at Impormasyon sa Trabaho · Total processing time: 30 minutes · Fees: None
8. Career Guidance & Labour Market Information
Simple · up to 3 working days G2CGabay sa Karera at Impormasyon sa Trabaho · Total processing time: 30 minutes · Fees: None
One-on-one career coaching, résumé review, interview practice and labour market information.
Who may avail
Anyone — students, job seekers, career shifters, parents
Checklist of requirements
- None (job seeker number preferred)
| # | Client steps | Office action | Fees | Processing time | Person responsible |
|---|---|---|---|---|---|
| 1 | Request a session or LMI | Conduct the coaching session / provide the information | None | 30 minutes | Employment Specialist |
| TOTAL | None | 30 minutes | |||
9. OFW Help Desk & Reintegration Assistance
Simple · up to 3 working days
G2C
Tulong sa OFW · Total processing time: 40 minutes · Fees: None
9. OFW Help Desk & Reintegration Assistance
Simple · up to 3 working days G2CTulong sa OFW · Total processing time: 40 minutes · Fees: None
Advice on overseas employment, illegal recruitment, and reintegration — with referrals to OWWA, DMW and NRCO.
Who may avail
OFWs, returning OFWs, and their families
Checklist of requirements
- One (1) valid ID
- Passport / OEC / employment contract (as applicable)
| # | Client steps | Office action | Fees | Processing time | Person responsible |
|---|---|---|---|---|---|
| 1 | Present your concern at the help desk | Assess the concern and give advice | None | 30 minutes | Employment Specialist |
| 2 | Receive the referral | Issue the referral to OWWA / DMW / NRCO or the appropriate agency | None | 10 minutes | Employment Specialist |
| TOTAL | None | 40 minutes | |||
10. Job Fair Registration
Simple · up to 3 working days
G2C / G2B
Pagpaparehistro sa Job Fair · Total processing time: 10 minutes · Fees: None
10. Job Fair Registration
Simple · up to 3 working days G2C / G2BPagpaparehistro sa Job Fair · Total processing time: 10 minutes · Fees: None
Reserve a slot at a PESO job fair as an applicant or as a participating employer.
Who may avail
Registered job seekers and accredited employers
Checklist of requirements
- Job seeker number or accreditation number
- Résumé (job seekers)
| # | Client steps | Office action | Fees | Processing time | Person responsible |
|---|---|---|---|---|---|
| 1 | Register online or on-site | Confirm the slot and issue the fair pass | None | 10 minutes | Events Coordinator |
| TOTAL | None | 10 minutes | |||
11. Certifications & Record Verification
Simple · up to 3 working days
G2C
Sertipikasyon at Beripikasyon ng Rekord · Total processing time: 25 minutes · Fees: None
11. Certifications & Record Verification
Simple · up to 3 working days G2CSertipikasyon at Beripikasyon ng Rekord · Total processing time: 25 minutes · Fees: None
Certificate of registration, referral, program participation, or verification of a PESO record.
Who may avail
Registered clients and authorised representatives
Checklist of requirements
- Request (verbal or written)
- One (1) valid ID
- Authorisation letter (if a representative)
| # | Client steps | Office action | Fees | Processing time | Person responsible |
|---|---|---|---|---|---|
| 1 | Request the certificate | Verify the record | None | 10 minutes | PESO Encoder |
| 2 | Receive the signed certificate | Prepare, sign and release | None | 15 minutes | PESO Manager |
| TOTAL | None | 25 minutes | |||
12. Complaints, Feedback & Commendations
Simple · up to 3 working days
G2C
Reklamo, Puna at Papuri · Total processing time: 3 working days · Fees: None
12. Complaints, Feedback & Commendations
Simple · up to 3 working days G2CReklamo, Puna at Papuri · Total processing time: 3 working days · Fees: None
Lodge a complaint, suggestion or commendation about any PESO service (RA 11032 Anti-Red Tape Act).
Who may avail
Anyone who transacted with the office
Checklist of requirements
- Feedback form (office, suggestion box or online)
| # | Client steps | Office action | Fees | Processing time | Person responsible |
|---|---|---|---|---|---|
| 1 | Submit your feedback | Log the ticket and issue a ticket number | None | 5 minutes | PESO Encoder |
| 2 | Wait for the resolution | Investigate, resolve and reply through your chosen channel | None | 3 working days | PESO Manager |
| TOTAL | None | 3 working days | |||
Feedback and Complaints Mechanism
How to send feedback: fill out the feedback form on this site, drop it in the suggestion box at the PESO, e-mail us, or message our Facebook page. Every submission gets a ticket number you can use to follow up.
How feedback is processed: tickets are logged daily, assigned to the PESO Manager, and answered within three (3) working days through the channel you chose.
How to file a complaint: state the service, the date, the staff involved (if any) and what happened. Complaints may also be filed with the Anti-Red Tape Authority — hotline 1-ARTA (1-2782), complaints@arta.gov.ph — or the Presidential Complaint Center at 8888.
This Charter is reviewed annually and posted at the PESO office, on this website and with the Anti-Red Tape Authority. · Last updated September 2026