Republic of the Philippines · Municipality of Bocaue · Public Employment Service Office (PESO)

Citizen's Charter

Bawat serbisyo ng PESO — mga kailangan, hakbang, bayad, tagal ng proseso at ang taong responsable — alinsunod sa RA 11032, ang Ease of Doing Business and Efficient Government Service Delivery Act.

English I-print

Nakalista sa Citizen's Charter na ito ang bawat serbisyo ng Public Employment Service Office, ang mga kailangang dokumento, ang mga hakbang, kung sino ang responsable, at kung gaano katagal ang bawat hakbang — alinsunod sa RA 11032 (Ease of Doing Business and Efficient Government Service Delivery Act of 2018). Libre ang lahat ng serbisyo ng PESO.

Oras ng opisina

Monday to Friday, 8:00 AM – 5:00 PM, no noon break (except holidays)

Bayad

Libre ang lahat ng serbisyo ng PESO

Saan

Municipal Hall, J.P. Rizal Street, Bocaue, Bulacan

(044) 692-1234 · peso@bocaue.gov.ph

Ang Aming Pangako

Kami, ang mga opisyal at kawani ng Public Employment Service Office, ay nangangako na:

Paglingkuran ang bawat kliyente nang mabilis, magalang at walang diskriminasyon, mula 8:00 AM hanggang 5:00 PM, Lunes hanggang Biyernes, walang pahinga sa tanghali;
Aksyunan ang bawat transaksyon sa loob ng panahong nakasaad sa Charter na ito — 3 araw para sa simpleng transaksyon at 7 araw para sa kumplikado;
Ipaliwanag nang malinaw ang mga kailangan at tanggapin lamang ang nakalista sa Charter na ito;
Hindi maningil ng anumang bayad para sa serbisyong pang-empleyo;
Ingatan ang inyong personal na datos alinsunod sa Data Privacy Act of 2012; at
Tanggapin ang inyong puna at lutasin ang mga reklamo sa loob ng 3 araw.

Mga Serbisyo

Ang klasipikasyon ay batay sa RA 11032: simple ≤ 3, kumplikado ≤ 7, teknikal ≤ 20 araw ng trabaho.

Pagpaparehistro ng Naghahanap ng Trabaho Pag-endorso sa Employer Pagpaparehistro at Akreditasyon ng Employer Pag-post ng Bakanteng Trabaho Aplikasyon sa SPES Pagpapatala sa TUPAD Pag-refer sa Pagsasanay Gabay sa Karera at Impormasyon sa Trabaho Tulong sa OFW Pagpaparehistro sa Job Fair Sertipikasyon at Beripikasyon ng Rekord Reklamo, Puna at Papuri

1. Pagpaparehistro ng Naghahanap ng Trabaho

Simple · hanggang 3 araw G2C

Job Seeker Registration (NSRP Form 1) · Kabuuang tagal: 30 minutes · Bayad: None

Magpatala sa National Skills Registry upang maitugma ka ng PESO sa mga bakante, pagsasanay at programa.

Sino ang maaaring mag-avail

Any Filipino aged 15 and above residing in, or willing to work in, Bocaue

Mga kailangang dokumento

NSRP Form 1 (available at PESO or online)
One (1) valid government ID
Updated résumé (optional)
One (1) 2×2 photo (optional)

#	Hakbang ng kliyente	Aksyon ng tanggapan	Bayad	Tagal	Responsable
1	Fill out NSRP Form 1 at the office or register online	Receive the form and check completeness	None	10 minutes	PESO Encoder
2	Sit for a short interview / skills profiling	Encode the profile into the PESO system and PhilJobNet	None	15 minutes	Employment Specialist
3	Receive your job seeker number and labour market orientation	Issue the registration slip	None	5 minutes	PESO Encoder
KABUUAN			None	30 minutes

Simulan online I-rate ang serbisyong ito Magpadala ng puna

2. Pag-endorso sa Employer

Simple · hanggang 3 araw G2C

Job Referral / Endorsement Letter · Kabuuang tagal: 20 minutes · Bayad: None

Maitugma sa bakanteng trabaho at makatanggap ng referral letter na may QR code na maberipika ng employer.

Sino ang maaaring mag-avail

Registered job seekers

Mga kailangang dokumento

Job seeker number
Updated résumé

#	Hakbang ng kliyente	Aksyon ng tanggapan	Bayad	Tagal	Responsable
1	Request referral to a vacancy (walk-in or through the portal)	Match qualifications against the vacancy	None	15 minutes	Employment Specialist
2	Receive the referral letter	Print the letter, log the referral and schedule the follow-up	None	5 minutes	Employment Specialist
KABUUAN			None	20 minutes

Simulan online I-rate ang serbisyong ito Magpadala ng puna

3. Pagpaparehistro at Akreditasyon ng Employer

Kumplikado · hanggang 7 araw G2B

Employer Registration & Accreditation (NSRP Form 2) · Kabuuang tagal: 3 working days · Bayad: None

Ipa-akredita ang inyong establisyimento upang makapag-post ng bakante, makatanggap ng referral at makasali sa job fair — libre.

Sino ang maaaring mag-avail

Establishments, agencies and contractors hiring in or from Bocaue

Mga kailangang dokumento

NSRP Form 2
SEC / DTI / CDA registration
Mayor's / business permit (current year)
BIR Form 2303
DOLE D.O. 174 registration or PEA licence (agencies)
PCAB licence (construction contractors)
Company profile

#	Hakbang ng kliyente	Aksyon ng tanggapan	Bayad	Tagal	Responsable
1	Submit NSRP Form 2 with attachments (office or online)	Check completeness of requirements	None	20 minutes	PESO Encoder
2	Wait for verification	Verify permits and licences; conduct a site visit when needed	None	2 working days	Employment Specialist
3	Receive accreditation	Approve and issue the accreditation number	None	1 working day	PESO Manager
KABUUAN			None	3 working days

Simulan online I-rate ang serbisyong ito Magpadala ng puna

4. Pag-post ng Bakanteng Trabaho

Simple · hanggang 3 araw G2B

Job Vacancy Posting (Job Order) · Kabuuang tagal: 35 minutes · Bayad: None

Ipa-post ang bakante sa PESO job board at PhilJobNet at makatanggap ng referral mula sa registry.

Sino ang maaaring mag-avail

Accredited employers

Mga kailangang dokumento

Accreditation number
Job order / vacancy details (position, qualifications, salary, place of work)

#	Hakbang ng kliyente	Aksyon ng tanggapan	Bayad	Tagal	Responsable
1	Submit the vacancy details	Post to the PESO system, public job board and PhilJobNet	None	30 minutes	PESO Encoder
2	Receive the job posting number	Schedule referrals from matching job seekers	None	5 minutes	Employment Specialist
KABUUAN			None	35 minutes

Simulan online I-rate ang serbisyong ito Magpadala ng puna

5. Aplikasyon sa SPES

Kumplikado · hanggang 7 araw G2C

SPES Application · Kabuuang tagal: 7 working days · Bayad: None

Special Program for Employment of Students (RA 9547) — may bayad na panandaliang trabaho para sa mahihirap ngunit karapat-dapat na estudyante.

Sino ang maaaring mag-avail

Students and out-of-school youth aged 15–30 from families below the poverty threshold, with an average grade of at least 75%

Mga kailangang dokumento

SPES Form E-1 (two copies)
PSA birth certificate
Certificate of enrollment or latest report card
Parents' ITR / BIR exemption, or barangay certificate of indigency
Barangay certificate of residency

#	Hakbang ng kliyente	Aksyon ng tanggapan	Bayad	Tagal	Responsable
1	Submit the application form and requirements	Receive and check completeness	None	15 minutes	PESO Encoder
2	Wait for eligibility evaluation	Evaluate against SPES guidelines	None	3 working days	Employment Specialist
3	Wait for endorsement	Endorse to DOLE and the partner employer	None	2 working days	PESO Manager
4	Attend orientation and sign the agreement	Notify the student and conduct the orientation	None	1 working day	Employment Specialist
KABUUAN			None	7 working days

Simulan online I-rate ang serbisyong ito Magpadala ng puna

6. Pagpapatala sa TUPAD

Kumplikado · hanggang 7 araw G2C

TUPAD Enrollment · Kabuuang tagal: 7 working days · Bayad: None

Tulong Panghanapbuhay sa Ating Disadvantaged / Displaced Workers — 10 hanggang 30 araw ng pansamantalang trabaho sa minimum wage.

Sino ang maaaring mag-avail

Displaced, underemployed and seasonal workers aged 18 and above — one beneficiary per household

Mga kailangang dokumento

TUPAD profile form
One (1) valid government ID
Barangay certificate of residency / displacement
One (1) 1×1 photo

#	Hakbang ng kliyente	Aksyon ng tanggapan	Bayad	Tagal	Responsable
1	Submit the profile form and requirements	Receive and check completeness	None	15 minutes	PESO Encoder
2	Wait for validation	Validate against DOLE guidelines and the barangay list	None	3 working days	Employment Specialist
3	Wait for DOLE approval	Endorse the masterlist to the DOLE Bulacan Field Office	None	3 working days	PESO Manager
4	Attend orientation, sign the agreement, receive PPE	Conduct orientation and release PPE	None	1 working day	Employment Specialist
KABUUAN			None	7 working days

Simulan online I-rate ang serbisyong ito Magpadala ng puna

7. Pag-refer sa Pagsasanay

Simple · hanggang 3 araw G2C

Training Referral / Scholarship Endorsement · Kabuuang tagal: 30 minutes · Bayad: None

Mai-endorso sa TESDA o partner na programa ng pagsasanay, karamihan ay libre at may stipend.

Sino ang maaaring mag-avail

Registered job seekers who meet the course pre-requisites

Mga kailangang dokumento

Job seeker number
One (1) valid ID
Résumé
Diploma / transcript (course-dependent)

#	Hakbang ng kliyente	Aksyon ng tanggapan	Bayad	Tagal	Responsable
1	Choose a course and apply (office or online)	Check slots and pre-requisites	None	20 minutes	Training Coordinator
2	Receive the endorsement	Issue the endorsement to TESDA / the training partner	None	10 minutes	Training Coordinator
KABUUAN			None	30 minutes

Simulan online I-rate ang serbisyong ito Magpadala ng puna

8. Gabay sa Karera at Impormasyon sa Trabaho

Simple · hanggang 3 araw G2C

Career Guidance & Labour Market Information · Kabuuang tagal: 30 minutes · Bayad: None

Isahang gabay sa karera, pagsusuri ng résumé, pagsasanay sa interview at impormasyon sa merkado ng trabaho.

Sino ang maaaring mag-avail

Anyone — students, job seekers, career shifters, parents

Mga kailangang dokumento

None (job seeker number preferred)

#	Hakbang ng kliyente	Aksyon ng tanggapan	Bayad	Tagal	Responsable
1	Request a session or LMI	Conduct the coaching session / provide the information	None	30 minutes	Employment Specialist
KABUUAN			None	30 minutes

I-rate ang serbisyong ito Magpadala ng puna

9. Tulong sa OFW

Simple · hanggang 3 araw G2C

OFW Help Desk & Reintegration Assistance · Kabuuang tagal: 40 minutes · Bayad: None

Payo tungkol sa trabaho sa ibang bansa, illegal recruitment at reintegration — may referral sa OWWA, DMW at NRCO.

Sino ang maaaring mag-avail

OFWs, returning OFWs, and their families

Mga kailangang dokumento

One (1) valid ID
Passport / OEC / employment contract (as applicable)

#	Hakbang ng kliyente	Aksyon ng tanggapan	Bayad	Tagal	Responsable
1	Present your concern at the help desk	Assess the concern and give advice	None	30 minutes	Employment Specialist
2	Receive the referral	Issue the referral to OWWA / DMW / NRCO or the appropriate agency	None	10 minutes	Employment Specialist
KABUUAN			None	40 minutes

Simulan online I-rate ang serbisyong ito Magpadala ng puna

10. Pagpaparehistro sa Job Fair

Simple · hanggang 3 araw G2C / G2B

Job Fair Registration · Kabuuang tagal: 10 minutes · Bayad: None

Magpareserba ng slot sa job fair ng PESO bilang aplikante o kalahok na employer.

Sino ang maaaring mag-avail

Registered job seekers and accredited employers

Mga kailangang dokumento

Job seeker number or accreditation number
Résumé (job seekers)

#	Hakbang ng kliyente	Aksyon ng tanggapan	Bayad	Tagal	Responsable
1	Register online or on-site	Confirm the slot and issue the fair pass	None	10 minutes	Events Coordinator
KABUUAN			None	10 minutes

Simulan online I-rate ang serbisyong ito Magpadala ng puna

11. Sertipikasyon at Beripikasyon ng Rekord

Simple · hanggang 3 araw G2C

Certifications & Record Verification · Kabuuang tagal: 25 minutes · Bayad: None

Sertipiko ng pagpaparehistro, referral, pagsali sa programa, o beripikasyon ng rekord sa PESO.

Sino ang maaaring mag-avail

Registered clients and authorised representatives

Mga kailangang dokumento

Request (verbal or written)
One (1) valid ID
Authorisation letter (if a representative)

#	Hakbang ng kliyente	Aksyon ng tanggapan	Bayad	Tagal	Responsable
1	Request the certificate	Verify the record	None	10 minutes	PESO Encoder
2	Receive the signed certificate	Prepare, sign and release	None	15 minutes	PESO Manager
KABUUAN			None	25 minutes

I-rate ang serbisyong ito Magpadala ng puna

12. Reklamo, Puna at Papuri

Simple · hanggang 3 araw G2C

Complaints, Feedback & Commendations · Kabuuang tagal: 3 working days · Bayad: None

Maghain ng reklamo, mungkahi o papuri tungkol sa anumang serbisyo ng PESO (RA 11032 Anti-Red Tape Act).

Sino ang maaaring mag-avail

Anyone who transacted with the office

Mga kailangang dokumento

Feedback form (office, suggestion box or online)

#	Hakbang ng kliyente	Aksyon ng tanggapan	Bayad	Tagal	Responsable
1	Submit your feedback	Log the ticket and issue a ticket number	None	5 minutes	PESO Encoder
2	Wait for the resolution	Investigate, resolve and reply through your chosen channel	None	3 working days	PESO Manager
KABUUAN			None	3 working days

Simulan online I-rate ang serbisyong ito Magpadala ng puna

Paraan ng Pagbibigay ng Puna at Reklamo

How to send feedback: fill out the feedback form on this site, drop it in the suggestion box at the PESO, e-mail us, or message our Facebook page. Every submission gets a ticket number you can use to follow up.

How feedback is processed: tickets are logged daily, assigned to the PESO Manager, and answered within three (3) working days through the channel you chose.

How to file a complaint: state the service, the date, the staff involved (if any) and what happened. Complaints may also be filed with the Anti-Red Tape Authority — hotline 1-ARTA (1-2782), complaints@arta.gov.ph — or the Presidential Complaint Center at 8888.

Maghain ng puna o reklamo I-rate ang aming serbisyo Subaybayan ang ticket

Ang Charter na ito ay sinusuri taun-taon at nakapaskil sa tanggapan ng PESO, sa website na ito at sa Anti-Red Tape Authority. · Huling na-update September 2026